DUE TO THE IMPACT OF COVID-19 AND AS WE TAKE PRECAUTIONS, THERE MAY BE A DELAY IN SHIPPING ORDERS. PLEASE NOTE THAT the ESTIMATED SHIPPING WINDOWS ARE CONTINGENT ON DOMESTIC AND INTERNATIONAL GOVERNMENT RESTRICTIONS. WHILE we CLOSELY MONITORING ALL RESTRICTIONS, SHIPPING WINDOWS ARE SUBJECT TO CHANGE BASED ON THESE GOVERNMENT ORDERS AS THEY CONTINUE TO SHIFT. WE WILL CONTINUALLY UPDATE OUR THIS PAGE, SO BE SURE TO CHECK IN FOR THE LATEST INFORMATION AND SHIPPING TIMELINES.

AS WE MONITOR AND NAVIGATE THIS RAPIDLY CHANGING SITUATION, WE WILL BE SURE TO KEEP YOU UP-TO-DATE AND INFORMED AS TO ANY CHANGES IN OUR SHIPPING TIMELINES AND ESTIMATES. FOR ANY QUESTIONS ABOUT ORDERS, SHIPPING WINDOWS, AND RETURNS, PLEASE CONTACT OUR CUSTOMER CARE TEAM AT STRAWBERRYFANATIC.CONTACT@GMAIL.COM  THEY ARE STILL WORKING FROM HOME AND AVAILABLE TO ANSWER ANY EMAILS AND MESSAGES DURING NORMAL HOURS! THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE DURING THIS TIME.

MOST OF OUR ORDERS ARE SHIPPED OUT VIA WITHIN 1-2 BUSINESS DAYS OF PURCHASE FROM OUR WAREHOUSE IN MADRID, SPAIN. ALL ORDERS ARE SHIPPED VIA CORREOS (NATIONAL)  OR UPS (INTERNATIONAL). ONCE YOUR ORDER IS SHIPPED, WE ESTIMATE YOU WILL RECEIVE YOUR ORDER WITHIN 3-8 BUSINESS DAYS OF ITS SHIP DATE. SHIPPING TIMES MAY VARY, BUT WE WORK OUR HARDEST TO GET YOU YOUR ORDER AS QUICKLY AS POSSIBLE. 

 

WE WILL EMAIL YOU A TRACKING NUMBER WITHIN ONE BUSINESS DAY AFTER YOUR ORDER IS SHIPPED OUT. WATCH OUT FOR THIS EMAIL SO YOU CAN TRACK THE PROGRESS OF YOUR ORDER FROM OUR DOORSTEP TO YOURS! ALL PACKAGES MUST BE SIGNED FOR UPON DELIVERY SO PLEASE ENSURE THAT YOU PROVIDE YOUR DAYTIME DELIVERY ADDRESS AND CONTACT NUMBER. 

 

PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE UNABLE TO RE-DIRECT ORDERS ONCE THEY HAVE BEEN DISPATCHED - ORDERS THAT ARE RETURNED BECAUSE OF AN INVALID ADDRESS MAY BE RESHIPPED AT YOUR EXPENSE. AFTER AN ORDER HAS BEEN DELIVERED TO THE CORRECT SHIPPING ADDRESS, WE CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN PACKAGES. ANY ADDITIONAL SHIPPING COSTS ARE NONREFUNDABLE.

 

PLEASE NOTE, WE DO NOT SHIP ON THE WEEKEND OR HOLIDAYS. 

SPAIN

Correos Express 1-3  Business Days

Price: 6 €

Europe and USA

UPS 3-8  Business Days

Price: 12 €

WE OFFER A 15 DAY RETURN OR EXCHANGE POLICY WINDOW ON ALL FULL PRICED ITEMS. IN CASE YOU WANT TO RETURN A PRODUCT YOU WILL BE GIVEN A DISCOUNT COUNT WITHOUT EXPIRATION DATE. ITEMS SHOULD BE IN THE ORIGINAL CONDITION, UNWORN, UNWASHED OR USED IN ANYWAYS AND RETURNED IN IT’S ORIGINAL CONDITION, INCLUDING TAGS AND SWIM LINERS. ANY ITEM RETURNED NOT MEETING THESE CONDITIONS WILL AUTOMATICALLY BE SHIPPED BACK TO THE CUSTOMER WITH NO RETURN GRANTED.

 

PLEASE CONTACT OUR TEAM IF YOU WANT TO RETURN A PRODUCT: STRAWBERRYFANATIC.CONTACT@GMAIL.COM

 

PROVIDE THE FOLLOWING INFORMATION:

- FULL NAME

- TRACKING NUMBER

- DATE OF PURCHASE

-. PRODUCT TO CHANGE

CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING AND HANDLING CHARGES TO RETURN ANY UNWANTED ITEMS. IF THE PACKAGE DOES NOT REACH US SAFELY WE WILL NOT BE ABLE TO COMPLETE THE REFUND, SO IT IS RECOMMENDED TO USE A TRACKED METHOD FOR SAFE DELIVERY.

EVERY PRODUCT WE SEND OUT IS INITIALLY QUALITY CONTROLLED, HOWEVER IF YOU HAVE RECEIVED A PRODUCT WITH A MANUFACTURING FAULT WE WILL HAPPILY REPLACE IT AS LONG AS IT HAS BEEN RETURNED WITHIN 15 DAYS OF PURCHASE AND YOU HAVE CONTACTED US WITHIN THE NEXT 3 DAYS OF RECEIVING YOUR PACKAGE. . PLEASE NOTE THAT WEAR AND TEAR IN THE COURSE OF NORMAL USE IS NOT CONSIDERED A MANUFACTURING FAULT. 

We are here to help you!

The expert ladies over at Customer Care are happy to assist you during the following hours:
Monday - Friday from 9:00 to 18:00 CET

Customer Service